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Hi, I'm Aaron Brown. Welcome to my profile!

Aaron Brown's Bio:

Aaron Brown 10+ years of project management experience integrating IT and Cable Networks for global manufacturers and service providers. Known for exceptional technical proficiency, timely delivery of services and having an astute understanding of business operations as it relates to networking processes. An enthusiastic, flexible, fast-learner with proven technical problem-solving abilities and team-player skills.   CORE COMPETENCIES   * Cisco Routers * Cisco Switches * MS Word * MS Excel * Power Point * Windows OS's   SELECTED ACCOMPLISHMENTS   * Administered the first successful upgrade to Microsoft's test cable companies head-end system in a single day when in the past it has taken several days to do that particular upgrade.   * Helped test and rewrite manual for the 4.0 upgrade to the DAC system for all cable companies.   * Traveled to more than 20 cities to upgrade fortune 500 cable companies systems.   * Received several compliments from customers in a high volume call center. One customer indicated that if they were hiring they would have offered me a position.   * Supervised high volume student access center with 1-5 student workers.   * Helped 1000's of students over the past 13 years to navigate Microsoft products, such as Access, Word, Power Point, Excel and other programs such as Photoshop CS's.   * Supervised a 3 man cleaning crew with high praise from management and customers on how well kept the floors were compared to other stores. .  

Aaron Brown's Experience:

  • Instructional Computer Lab Technician at Community College of Philadelphia

    2001 - Present

    * Provides quality customer service and technical support for a high-volume of student users. * Assists users with resolving software and hardware issues. * Educates users on all Microsoft products including Word, Excel, Access, Outlook and PowerPoint. * Coordinates network repair services with technical support.

  • Field Engineer at TechUSA

    October 2006 - March 2009

    * Implemented design, installation, configuration and distribution of Linux, VOP and CPMS system hardware and software. * Updated DAC systems and performed head-to-head testing with IT teams, facility and software engineers. * Partnered with corporate networking teams to ensure quality and timely delivery of services for users, network backup and disaster recovery services. * Evaluated, performed troubleshooting and resolved network issues for global worksites. * Identified, diagnosed, performed troubleshooting and resolved complex cable network connectivity matters.

  • Helpdesk Technician at Comcast

    October 2004 - October 2006

    * Provided exceptional customer service for a high-volume call center. * Delivered technical support and training for new and existing users on hardware and software products. * Educated users on basic and advanced technical functions to ensure smooth use of cable services and computer interface; setup email and high speed internet systems by using remedy tracking system. * Coordinated network repair and dispatch services, configured user equipment, analyzed technical problems to determine root-cause of malfunctions. * Identified, diagnosed, performed troubleshooting and resolved complex cable network connectivity matters with equipment operations that interfaced with O/S, PIP, HDTV and video equipment.

Aaron Brown's Education:

  • The Chubb Institute

    2003 – 2003
    Certificate

  • Community College of Philadelphia

    2002 – 2002
    Associate's Degree
    Concentration: Computer Information Systems

  • Community College of PHiladelphia

    1997 – 2000
    Associate's Degree
    Concentration: Data Processing with Business Program Option

Aaron Brown's Interests & Activities:

Networking, Photography, and Technology

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