Aaron Brown's Experience:
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Instructional Computer Lab Technician at Community College of Philadelphia
2001 - Present* Provides quality customer service and technical support for a high-volume of student users. * Assists users with resolving software and hardware issues. * Educates users on all Microsoft products including Word, Excel, Access, Outlook and PowerPoint. * Coordinates network repair services with technical support.
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Field Engineer at TechUSA
October 2006 - March 2009* Implemented design, installation, configuration and distribution of Linux, VOP and CPMS system hardware and software. * Updated DAC systems and performed head-to-head testing with IT teams, facility and software engineers. * Partnered with corporate networking teams to ensure quality and timely delivery of services for users, network backup and disaster recovery services. * Evaluated, performed troubleshooting and resolved network issues for global worksites. * Identified, diagnosed, performed troubleshooting and resolved complex cable network connectivity matters.
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Helpdesk Technician at Comcast
October 2004 - October 2006* Provided exceptional customer service for a high-volume call center. * Delivered technical support and training for new and existing users on hardware and software products. * Educated users on basic and advanced technical functions to ensure smooth use of cable services and computer interface; setup email and high speed internet systems by using remedy tracking system. * Coordinated network repair and dispatch services, configured user equipment, analyzed technical problems to determine root-cause of malfunctions. * Identified, diagnosed, performed troubleshooting and resolved complex cable network connectivity matters with equipment operations that interfaced with O/S, PIP, HDTV and video equipment.